Frequently Asked Questions
Everything you need to know about your Dr. Brandt Skincare journey.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package's progress.
What is your return policy?
We offer a 30-day money-back guarantee on products purchased directly from our website. If you are not completely satisfied, please contact our customer service team to initiate a return.
Are Dr. Brandt products tested on animals?
No, Dr. Brandt Skincare is a cruelty-free brand. We do not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf.
How can I check the status of my order?
You can track your order by logging into your account on our website or by clicking the tracking link provided in your shipping confirmation email.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Shipping costs and delivery times vary depending on the destination country.
Are your products safe for sensitive skin?
While our products are formulated to be effective, we recommend checking the specific ingredient list on each product page or performing a patch test if you have highly sensitive skin.